Frequently Asked Questions

General:

  1. What operating system does the software run on?
  2. What hardware is required to run the IMU software?
  3. What are the differences between the BASIC and PRO software versions?
  4. What does the software require as far as computing power?
  5. Does IMU allow users to send pictures from their phones to the system?
  6. Does the system receive messages longer than 160 characters?
  7. What is the maximum number of text messages the IMU software and the GSM modem are able to handle?
  8. Is IMU a highly scalable application? In other words, if we get a lot of SMS traffic what kind of volume can it handle?
  9. Does the software allow filtering of text messages?
  10. Does IMU allow the use of Adobe Flash files?
  11. I read that IMU directly supports both GSM and CDMA modems. Which type of modem is best for me?
  12. Is it possible for me to use the SIM card from my mobile phone in the GSM Modem supplied with IMU?
  13. Are the modems tested before delivery?
  14. Is there a way to extend the modem or the antenna outside of a building to help with a low signal problem inside the building?
  15. Is it possible to charge premium rates on any phone number or would I have to apply for a special number from the mobile network?
  16. Do you see a market for revenue sharing in nightclubs — where the customers are charged for sending each message to IMU?\

Program Specific:

  1. Are the bars in the lower left of the IMU screen directly related to the modem signal strength?
  2. How do I send bulk messages to users?
  3. How long are the text messages displayed?
  4. How do I activate or change the initial message that is sent to all users when they send their first message?
  5. How do I activate a voting task and how does the voting task in IMU work with the voting panel in VMU?
  6. How does the Voting System work?
  7. How does the Trivia System work?
  8. Is there a way to censor nicknames?
  9. Are there options to export other fields with the text from each message?
  10. How do I keep all the messages and settings from each of my parties separated?
  11. How do I automatically roll back messages into the Display Queue from the Display Archive?

Troubleshooting:

  1. When a chat message comes in, I see that you can Display it, or Block it, or Delete it. Displaying the message is obvious, but whats the difference between Blocking and Deleting a message?
  2. The software only lets you delete messages from the inbox. You cant move messages from box to box. All the functions are grayed out. Why is the software programmed this way?
  3. The mobile coverage in my area is very spotty. I’m worried that some of my shows may be in an area where the modem does not connect.
  4. What happens when the program receives more than 20 text messages per minute Are they lost?
  5. Whats going on if I plug the modem into my computer and none of the lights come on?
  6. A variety of Questions addressed by Pangolin developer William Benner…

Q:

What operating system does the software run on?

A:

IMU runs on Microsoft WIndows Operating Systems. We recommend installing the software on a PC compatible desktop or laptop running Windows XP, Windows VISTA or Windows 7.For Mac users, owning new desktops and laptops with Intel based processors, IMU will also run on these computers, if Windows is installed and running through “Bootcamp” on OSX. We have tested the system on an 2 GHz Intel Core 2 Duo iMac with 1 GB of RAM and had no problems.

Q:

What hardware is required to run the IMU software?

A:

Because of the mobile nature of where the IMU software will be used — we recommend using a laptop. IMU runs on the WIndows Operating System so it will have to be a PC compatible laptop.The IMU package includes the required

GSM/GPRS External Wireless Modem
and USB cable. The laptop must have a USB port so you can connect the modem. The modem requires an activated GSM SIM card to operate properly. This is not included but is easily acquired.The laptop must have a way to output video. Laptops normally come with a VGA output. The VGA output allows you to connect a second monitor and expand the size of your operating system desktop.

Figure 1
shows how a scan converter such as the CS-450 from TVOne, connected to a VGA output, allows you to add a second monitor as a VMU preview monitor, add input sources so you can gen-lock overlay VMU text over live video, connect to S-Video and Composite video outputs that send a signal to your target screen or monitor(s)Some laptops come configured with an S-Video output. It is also possible to use a laptop S-Video output to send a signal to your target projector or monitor(s). See

Figure 2
. Configure the laptop system output settings to send the second monitor video out through the S-Video port. Split the S-Video signal 4 ways using a video distribution amplifier. Send a signal to your target projector or monitor(s). Send another signal to a preview monitor.

IMU allows you to configure panels in VMU that play video. Video panels can play video files from the computer hard drive or live video from a source like a live camera, video mixer, DVD player, etc. We recommend using an adapter like the KWorld DVD Maker USB 2.0 to bridge live video into the laptop. This adapter allows s-video and composite video input through the laptops USB port. The plugin provided by the KWorld DVD Maker USB 2.0 package is compatible with the configuration of the video panel in VMU.

Q:

What are the differences between the BASIC and PRO software versions?

A:

A more wordy explanation of the differences between BASIC and PRO is that BASIC offers “one” chat window, “one” Voting panel, “one” media player panel, etc. Although you can pre-create as many voting sessions as you like, you can only activate one at a time. Also, BASIC can only receive messages through a GSM modem or through email. The messages may contain “pictures”, but these pictures can not be true MMS pictures. In other words, if an email comes in with a picture, it may be used. Also, there are ways of creating “picture messages” that isn’t really MMS — but instead it is EMS or what’s called “Nokia Smart Messaging” — mostly simple black and white bitmaps, not much bigger than the text itself.By contrast, PRO offers the possibility of having “multiple simultaneous” everything. Multiple-simultaneous chat windows, multiple-simultaneous voting panels, multiple-simultaneous live video windows, multiple-simultaneous media player panels, etc. This is handy for certain Cable TV applications where you may have two voting sessions going on at the same time.Also, where BASIC can only receive messages through a GSM modem or Email, PRO can also receive messages over the “internet” using a protocol named SMPP. This protocol allows for high speed message traffic. But this requires a service provider called an “Aggregator”. Here in the US, aggregator’s include MBLOX, Simplewire and MCUBE, and they charge anywhere between $500 and $1500 per month as a service charge. But when you use an aggregator, you may use a shorter phone number (5 or 6 digits, instead of 10 or 11 depending on how you count).

For clubs, DJs or Events, we recommend BASIC, but there is one more capability that PRO provides and that DJs, Clubs or Events may be interested in, and that is “True MMS” — the ability to receive picture messages that are photorealistic, not just simple black and white bitmaps.

IMU in Basic mode:
Support for Modem or Email only. No SMPP (i.e. no direct connection to SMSC over the internet)
One Chat session
One Voting session
No MMS Picture Messaging or other advanced features such as “Juke Box”

VMU in Basic mode:
One Message panel
One Nickname panel
One Voting panel
One Live-Video window
One Media Player panel

IMU in PRO mode:
Support for Modem, Email and SMPP (i.e. direct connection to SMSC over the internet)
Multiple simultaneous Chat sessions
Multiple simultaneous Voting sessions
Support for WAP PUSH and MMS Picture Messages

VMU in PRO mode:
Multiple Message panels
Multiple Nickname panels
Multiple Voting panels and sessions
Multiple Live-Video windows
Multiple Video Player panels
Advanced features such as “Juke Box” which allows people to select audio and music videos with SMS

Above where it says “Multiple”, the limit is generally processing power and memory in the PC and has essentially nothing to do with the software.

Q:

What does the software require as far as computing power?

A:

The power requirement (i.e. strength of the PC) depends on the display that you want to create. If you only want to do a rather pedestrian-looking text-to-screen output, then I am sure our software will work on any computer. The power requirement increases as you create more dynamic visual displays with animated advertisements, media file playback (for example, music videos), etc. So really you should know your computer. If it plays back media files pretty well, then you would probably be able to run media files plus text to screen plus voting with our software, but if it chugs at only the thought of playing a music video, then you would have to scale back your desires to a more simple text-only (with decent looking background) display.Your computer will need to have “Dual Monitor” outputs. That is, it will need to have a second output that you can direct to the video screens in your club. For a desktop computer you will need a dual monitor video card or S-Video output or composite output. For a laptop you will need VGA output or composite video output or S-Video output.

Q:

Does IMU allow users to send pictures from their phones to the system?

A:

The BASIC version of IMU allows for people to send “EMS” and “Nokia Smart Message” type pictures to the software, and for these pictures to be displayed by VMU. “EMS” and “Nokia Smart Message” pictures are usually small, black and white images which may or may not include animation. The PRO version of IMU provides “True MMS” capability — the ability to receive MMS picture messages that are photorealistic, not just simple black and white bitmaps.

Q:

Does the system receive messages longer than 160 characters?

A:

Our system currently supports SMS with 160 characters or less, as well as “concatenated messages” that have more than 160 characters.Our system also supports 8-bit, as well as 16-bit (Unicode) messages as well, and even right-to-left reading order for Arabic text.You can fully moderate, correct, and change the text with no problem. Our system DOES support email messages with as many characters as you would like.

Q:

What is the maximum number of text messages the IMU software and the GSM modem are able to handle?

A:

The included GSM/GPRS modem can receive around 30 SMS messages per minute, and send around 10 or 15 per minute. For most club and mobile applications the GSM modem speed should be more than adequate. For concerts and very large events you will need to use an Aggregator along with the PRO version of our software. When using an SMPP connection and our PRO version, you will be able to receive and send tens of messages per second!

Q:

Is IMU a highly scalable application? In other words, if we get a lot of SMS traffic what kind of volume can it handle?

A:

The application itself will not be the bottleneck. If there is a bottleneck, it would be in the message receiving device. We include a GSM/GPRS Modem with our system (so this is one less thing for you to buy), and this can receive and process around 30 messages per minute. If you have a higher volume application, you will need to go through what is called an “Aggregator”. This is a company that can receive messages from all of the mobile carriers (AT&T, Verizon, Sprint, etc.) and send them to you. With this, you can handle a much higher volume — perhaps many per second. The PRO version of our system can connect directly to an aggregator and receive messages in this way. The BASIC version can not, and can only be used for clubs. This is one thing which determines the price of our product.

Q:

Does the software allow filtering of text messages?

A:

Yes of course. Our system offers the ability to operate in an entirely manual mode, or an entirely automatic mode, or even a few semi-automatic modes. In the automatic modes, there is a list of words that you can add to the system, and this list of words is used to filter the incoming messages. The list of words grows automatically as you use the system, and IMU can even detect words that users try to cleverly disguise. Messages that have offensive words may be blocked or transformed automatically.

Q:

Does IMU allow the use of Adobe Flash files?

A:

The answer is YES. The Multimedia Player panel in VMU will play Adobe Flash, in addition to AVI, WMV, MPG, MOV and other types of video files, as well as WAV, MP3, MID, and other types of audio files.

Q:

I read that IMU directly supports both GSM and CDMA modems. Which type of modem is best for me?

A:

It is true that IMU supports both GSM and CDMA modems, but there are a few things to keep in mind.1. Unlike GSM modems and phones, which all use a uniform set of commands set forth by the ETSI standard, CDMA modems don’t have the same level of uniformity. Because of this, IMU supports only one brand of CDMA modem — one made by the company AnyDATA. This means that other types of CDMA modems such as the “Aircard” made by Sierra Wireless will not work with IMU.2. There is an operational undesirability with respect to CDMA in the U.S.A. If someone who has a GSM phone sends IMU a message on a phone number that is being serviced by the CDMA modem, IMU will receive the message text itself, but IMU will not receive the phone number. This means that you will not really know precisely “who” sent the message and because of this, you will not be able to reply to that person.

3. Generally it only makes sense to use CDMA modems in countries that do not have good “interoperability”. For example, there are countries in Latin America that have both CDMA and GSM carriers (just like the U.S.A). However, unlike the U.S.A., if a person with a CDMA phone sends a text message to their buddy who has a GSM phone, the GSM phone will not receive the message, and vice-versa. This is because the mobile carriers (falsely) believe that they will make more money by keeping the text messaging only within their own carrier and thus, try to discourage competition. This has been tried all over the world, and slowly, country-by-country, the mobile carriers discover that they make the most money by allowing messages to flow freely between the carriers. In any event, in these Latin American countries, IMU may be used with two modems simultaneously — one GSM and one CDMA — so that all messages will be received by customers no matter who their mobile carrier is.

Since the U.S.A. has very good interoperability between carriers, and since you can always receive both the message text and phone number if you use a GSM modem, we strongly suggest that only GSM modems be used in the U.S.A. In fact, from the year 2002 until now, Pangolin has only deployed a single CDMA modem in the U.S.A.

Q:

Is it possible for me to use the SIM card from my mobile phone in the GSM Modem?

A:

Yes, you can use a SIM card from any GSM mobile phone, and there could actually be a benefit to doing so. For example, if you are a mobile DJ, people will be texting to your phone number during the gig, and therefore they will already have your phone number of they are interested in using a DJ at their next event. Note that you would want to have a service that gives you a large number of (or unlimited) text messages.

Q:

Is it possible for me to use the SIM card from my mobile phone in the GSM Modem?

A:

Yes, you can use a SIM card from any GSM mobile phone, and there could actually be a benefit to doing so. For example, if you are a mobile DJ, people will be texting to your phone number during the gig, and therefore they will already have your phone number of they are interested in using a DJ at their next event. Note that you would want to have a service that gives you a large number of (or unlimited) text messages.

Q:

Are the modems tested before delivery?

A:

Yes, every modem is tested and also configured for optimal AT command settings. We do not ship until both of these are done, and therefore there is no way we could ship a modem that is bad.

Q:

Is there a way to extend the modem or the antenna outside of a building to help with a low signal problem inside the building?

A:

Well, don’t forget there is one more element to consider. Yes, sure if you put the modem outside the building it may get better reception. But what about all of the patrons inside a building? If they can’t get signal to send a message, what’s the point in having a better location to receive it? We supply a modem with a high gain half-wave antenna. This is far better than the eighth-wave antenna in typical cell phones. This means that we will be able to receive signal where most cell phones can’t. For these reasons, it makes little sense in most cases to extend a modem cable.

Q:

Is it possible to charge premium rates on any phone number or would I have to apply for a special number from the mobile network?

A:

Q:

Do you see a market for revenue sharing in nightclubs — whIt is not possible to do Premium SMS using a modem and SIM card approach. If you wanted to do Premium SMS, you will need to work with an Aggregator such as MBLOX or OpenMarket, and you will have to get a short code. There will be an investment of a few thousand dollars, and around 6 weeks time to get this setup. And typically for a clubbing environment, we would not recommend Premium SMS anyway . Rather, we think the system pays for itself insomuch as its ability to provide a level of interactivity that clubbers can’t get elsewhere, coupled with your ability to send bulk SMS messages to them on slow nights and get them into the club. Note that since the VMU software includes a bitmap sequencer (slide show type window), you may also sell “ad space” and get revenue out of the system this way as well.ere the customers are charged for sending each message to IMU?

A:

What you are talking about is called “Premium SMS”. We believe Premium SMS is not workable in a clubbing scenario. We have seen some companies try, and fail with this technique (not using our system — but companies in UK who have tried to develop “text to screen” for clubs).In our opinion, our IMU software provides many tangible benefits directly to a club which are not message-revenue related, including advertising, communication with DJ, and best of all, bringing in “punters” during slow nights. Even outside of clubbing, for example at concerts and the like, you really can’t make that much money with message revenue — perhaps $5000 per concert. We think you might make more money selling T-shirts…Nevertheless, this is one of the services that an Aggregator provides — Premium SMS, and connectivity with all major carriers. The PRO version of IMU can connect to such Aggregators.

Q:

Are the bars in the lower left of the IMU screen directly related to the modem signal strength?

A:

Yes, the bars are the signal strength and in general, they should respond pretty quickly unless you unscrew the modem antenna. When you do that, the modem gives a special kind of indication which is generally filtered out over the short term. So bottom line, yes, the bars are signal level indicator, just like a phone. Normally these bars will react just as fast as the signal strength changes (for example, throw a sauce pan over the modem and see what happens). But the bars will basically appear to “stop responding” for a minute or two, if the antenna is completely disconnected.

Q:

How do I send bulk messages to users?

A:

You can send a bulk message to multiple users by selecting multiple messages from the Display Archive or by selecting multiple users from the User Profile folder. To select multiple groups of messages or users use the shift key. To select and deselect individual messages or users — use the Ctrl Key.Click here to see an example of the first step.
Click here to see an example of the second step.

Q:

How long are the text messages displayed?

A:

The text messages may be displayed as long as you like. Our system is very adjustable in terms of how long the messages are displayed and how fast they are scrolled. We also have a few modes where messages that were already displayed may be re-displayed, in essence, keeping the screen alive.

Q:

How do I activate or change the initial message that is sent to all users when they send their first message?

A:

You can activate a welcome message that is sent after they send their first message to the system:Click here to see an example.

Q:

How do I activate a voting task and how does the voting task in IMU work with the voting panel in VMU?

A:

Mostly you would “Add a voting task” in IMU. There is a built-in example which is a “Favorite Beer” voting. The example shows how to set up all the voting features and parameters. You can activate this voting session in IMU and than VMU will automatically pick up the voting settings when VMU is in PLAY mode. If you then go to DESIGN mode, VMU will retain that voting session in terms of heading, categories, etc. This is probably the easiest way to adjust the look of voting in VMU — just activated it in IMU, then go to PLAY mode in VMU, then into Design mode and adjust the window as you need to.Don’t worry too much about VMU control panel, especially for voting. That is there for “advanced users”. If this causes any confusion ignore it.Add a voting panel in VMU. Then you do pretty much everything else in IMU. You create voting sessions in IMU, you “Activate” them in IMU, etc. All control for voting is done in IMU. It is only the “look” of the voting panel that is controlled by VMU.

In IMU, you can make as many voting sessions as you want, but you can only have one voting session ACTIVE in the BASIC package. You can also only have one voting panel in the BASIC package. This basically means you can only have one voting session at a time in the BASIC package.

There are three basic things to voting in IMU. You “Activate it” and it will start counting votes and displaying the results. You “terminate it” and it will stop counting votes and also stop displaying the results. Once a voting session has ended you must “Restart” it in order to Activate it again. The reason is because you may want to know the results of your last voting session, which are stored and preserved until you press “Restart”. In any case, you can always get the result of past voting session by looking in the Voting folder.

From IMU Make sure the Voting Task is Active:

Click here to see an example of the first step.

In VMU right click the screen and choose “Designer” from the menu. Make sure the appearance settings are not causing a problem. Check to see that the font is not that same color as the background, that the alpha blend is set properly, etc:

Click here to see an example of the second step.

Q:

How does the Voting System work?

A:

The “voting” system can look for certain words, and then “count” the number of occurrences of these words. The voting system can be setup so that once a person sends a text message with a particular keyword, they can not send any more keywords. If they do, they would receive a message back saying something like “Sorry, you have already used that word” or “Sorry, you can not change your keyword”. This reply text is completely under control by you. If the user sends a keyword that is not recognized, you can also trigger a response like “Sorry, we do not recognize that keyword”, etc. You may also use a “help” command — like where the user can send a special word (maybe “help” or “clue”) and receive information on how to participate.Note that both the Voting and Trivia systems can be setup to look for multiple keywords at any stage.

Q:

Is there a way to censor nicknames?

A:

There are a few things that can be done. First, you can enable moderation of nickname commands themselves. In Settings/System Settings dialog box, you will see a check box for “Moderate nickname commands”. When this is checked, even the nickname profile commands will require approval by the moderator. However, please note that even in the absence of this, all nicknames are compared against the offensive words list and they are censored using the censor rules specified in the “Offensive Message Filter” tab.

Q:

Are there options to export other fields with the text from each message?

A:

We recommend selecting either the “All” folder, or the “Display Archive” folder. Then use the menu “Messages/Export Messages Wizard”. It should be pretty self-explanatory as to how this works.Note that to quickly export only the displayed messages with no other information, you can use the Messages/Export Display Archive Only menu. This is handy if you want to give someone a keepsake of the messages shown at their party (for example).

Q:

How do I keep all the messages and settings from each show separated?

A:

Before you start a new event — create a new Profile. This allows you to keep all the settings from each event saved in a separate profile:Click here to see an example of the first step.
Click here to see an example of the second step.

Q:

How do I automatically roll back messages into the Display Queue from the Display Archive?

A:

There’s a feature that allows the Display Archive to automatically roll back into the Display Queue: Click here to see an example.

Q:

When a chat message comes in, I see that you can Display it, or Block it, or Delete it. Displaying the message is obvious, but what’s the difference between Blocking and Deleting a message?

A:

When you receive a CHAT message, you can generally do a few things with it.* You can “Display” it. When you do this, the message will go into the Display Queue and eventually to the big screen, where it will eventually come to rest in the Display Archive (showing you which messages were displayed).* You can “Delete” it. When you do this, the message will not be displayed and instead, it will go into the DELETED folder.

* You can “Block” it. When you do this, the message will not be displayed and instead it will go into the BLOCKED folder.

The difference between “blocking” and “deleting” a message is that when you “block” a message, the system will also increment the “offensive message counter” for that user. This counter becomes visible in the Users list, and also the next time that user sends you a message, you will see a colored indication along with the “# offenses” in the message area. The color goes from yellow to orange to red, depending on how many offensive messages the guy has sent. In addition, the system may optionally send a “warning message” to the user, which typically tells them that if they keep sending offensive messages, they will be banned. And of course, if you have the system setup to automatically ban someone, it will ban them if the offensive message count becomes too high. So that’s the difference between “blocking” and “deleting”. Both of these will get the message out of the inbox and still not display it, but “blocking” has additional consequences for the user.

On those occasions when I am the moderator, I will “block” a message that I consider to be offensive, or also when I want to “keep an eye on a user”. For example, maybe a user isn’t really sending offensive messages, but he is sending some other kind of messages. By “blocking” one of his messages, it will make IMU give me a colored indication the next time he sends a message. This helps me to visually distinguish messages. If it has no color, I don’t have to pay that close of attention. If it does, it serves as a reminder to me to “hey — keep an eye on this fellow” and to pay closer attention to the message content. By contrast I will “delete” a message when I don’t want there to be any consequences. For example, maybe someone sends me a private message, or a message for the DJ (hey, you got any SALSA music?). I will reply, then delete the original message.

Q:

The software only lets you delete messages from the inbox. You can’t move messages from box to box. All the functions are grayed out. Why does the software programmed this way?

A:

Each of the folders in IMU have a specific purpose. Unlike an email program where you can make your own folders and put things pretty much wherever you want, IMU is much more strict and structured. The Inbox is where messages normally appear, as long as the messages are not automatically forwarded to the display queue or used for voting. If a message comes into the Inbox, you can basically do three things — Display it, Delete it, or Block it.* If you Display it, it will be send to the Display queue, and then once it is displayed, it will go into the Display Archive.* If you delete the message, you are saying that you want to get it out of the inbox. You don’t want to display it, but at the same time, you don’t consider it to be an offensive message either. Therefore deleted messages do not increment the “offensive message” counter.

* If you block the message, you are saying that you want to get it out of the inbox, but you DO consider it to be an offensive message. This will increment the “offense” counter for that user, which, depending on the System Settings, may have implications such as automatically banning the user or sending them a warning about the offensive messages.

Messages that are sent for Voting are sent directly to the Voting folder.

Now, there is a strict structure about what happens to a message. The message has a very strict and specific path. That path can not be deviated for the most part. The reason is mostly because of “legal purposes”. The message has a very strict path so at any point in time, you can see exactly what happened to a message. It can’t be moved around later, if someone comes questioning what happened.

There is a little bit of flexibility for messages that have already been displayed. They may be moved back into the Inbox so that they can be displayed again, or they can be deleted. Messages that have already been displayed may also be “recycled” periodically if desired (see the System Settings — Interval Filter tab). If it is a slow night, this will automatically keep the screen moving with messages, making the event seem more lively than it really is…

Q:

The mobile coverage in my area is very spotty. I’m worried that some of my shows may be in an area where the modem does not connect.

A:

First, there is one thing to keep in mind, and this goes for ANY venue, anywhere. If IMU can’t receive SMS text messages because the particular venue has bad cell coverage or whatever, then chances are the people with mobile phones can’t send an SMS either. This is a fundamental thing to keep in mind… the system “requires” at least some minimal amount of cellular signal to operate. AND people will mobile phones also require some minimal amount of cellular signal to send and receive messages as well. HOWEVER, another thing to keep in mind is that for SMS, you can really get away with “barely any signal”. You can send and receive SMS with a signal level far below that which would be required for a voice conversation. In fact, people have told us anecdotes of not being able to communicate by voice, but sending an SMS message would get through. For example, one guy was stuck in an elevator — classic place for not being able to talk on a cell phone. He tried to call his secretary and the fire department but could not get through by voice. He sent an SMS to his secretary who then called the fire department to help get him out of the stuck elevator.So, some “at least minimal” level of signal is required. That’s one constant to keep in mind.The next thing to keep in mind is that there are places where there is bad coverage for only one operator. We have found that T-Mobile has the best overall GSM coverage. T-Mobile SIMs will work in places where AT&T SIMs will not. Same phone, same everything. Just a different carrier… So some carriers have good coverage in areas where other people have bad coverage. As a person is figuring out whether to go with T-Mobile or AT&T/Cingular (or Verizon, discussed later), they will hopefully have some idea of the coverage in their venue, for the particular carriers. As a rule, we would recommend T-Mobile, as long as there is some “at least minimal” level of coverage. If T-Mobile is really bad, but AT&T/Cingular is pretty good, then we would recommend they use AT&T/Cingular. If neither T-Mobile nor AT&T/Cingular have good coverage, but Verizon has good coverage, then we MIGHT recommend they go with Verizon. reason.

Q:

What happens when the program receives more than 30 text messages per minute? Are they lost?

A:

The limit of around 30 messages per minute is strictly for modem use. This is the same as a normal mobile telephone. Mobile telephones and modems can only receive between 20 and 30 SMS per minute. If there are more messages, they will be “buffered” on the SMSC message servers. If the acocunt receives text messages when the software is not in use they are stored on the service provider server. The software downloads the saved messages next time the modem connects.Also note that this limitation only exists with modem connections. If you use the PRO version of our software and if you have a direct connection to an SMSC via the SMPP protocol, you may receive many SMS per second!

Q:

What’s going on if I plug the modem into my computer and none of the lights come on?

A:

The modem will appear to do nothing when it is plugged into a port that has never seen that modem before. And actually, USB ports NEVER offer power to a device until the device is “enumerated”. The only way for the device to become enumerated is for the driver to be installed.When the modem is plugged in you should see the “New Hardware Found” window shortly after plugging in the modem. Certainly you would see this within 15 seconds.If you want to use the modem in more than one USB port — every one of the ports used has to be configured.